Author name: Matt Sidman

Building Trust: Proactive Problem Solving

Building trust between an outsourced IT partner and your business is crucial for a successful and productive working relationship. You need your partner to be PROACTIVE in their approach to problem solving. Fixing problems after they’ve already broken is the least effective, most interruptive, and most expensive way to handle technology issues. Having the right

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TeqTip #6: VPN!

Kevin explains what a VPN is and why you need it. Working from remote is great. Public WiFi is so convenient. But the information you share over public networks is at risk from hackers and others on the Internet. How do you protect yourself when remote? VPN!!

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TeqTip #4: Passwords!

For today’s #TeqTip, we’re introducing a new series covering one of the most popular topics at our Help Desk: Passwords. What is a good password? How do I keep them safe? How do I keep track of the millions of passwords I need for my bank, wifi, streaming services, social media? We try to cover

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TeqTip #3: What is MFA

We all have passwords to protect our computers, bank accounts, email, and virtually everything we have access to online. But IT professionals all agree that passwords are not enough and are fundamentally flawed. That is why “multi-factor authentication” (MFA) is all the rage. What is it, and why do you need it? TeqTip #3: What

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