Building trust between an outsourced IT partner and your business is crucial for a successful and productive working relationship.
You need your partner to be PROACTIVE in their approach to problem solving.
Fixing problems after they’ve already broken is the least effective, most interruptive, and most expensive way to handle technology issues.
Having the right solutions in place, and preventing issues is cost effective and supportive to your day-to-day business operations.
As a business owner who depends on technology support, you should be comfortable that your technology partner has planned for keeping your business running, and avoiding issues whenever possible. Solid solutions, an insightful staff, and a practice that thrives on predicting and preventing issues are critical to a successful technology partnership.
Ask what measures, methodology, culture your IT provider embodies that fosters proactivity and quick resolution.