Building trust between an outsourced IT partner and your business is crucial for a successful and productive working relationship.

Open and honest communication is key.

Your IT partner should be able to establish clear channels of communication, provide regular updates on projects, and share any challenges or concerns promptly. Being transparent about progress, issues, and solutions helps build that credibility.

As a business owner who depends on technology support, you should not have to translate tech-speak into a non-tech language you can understand. Your technology partner should be as adept at explaining issues in terms you understand as they are in solving technology problems.