With decades of experience in this industry, we have heard it all and seen time and time again how great businesses lose opportunity due to misconceptions about IT support. Below are a few of the most common situations we encounter.
67% of small businesses say technology issues have hindered ability to do their jobs
Situation #1: Nothing is wrong.”
This is a common rationale for putting IT support on the backburner, and one that results in the most painful (think $$$) lesson. As with healthcare and car maintenance, proactive care prevents reactive costs. The cost of waiting for problems will always outweigh avoiding them. For businesses it’s not just about downtime and the immediate repair costs– it’s about the missed opportunity and risk of losing clients.
Situation #2: “I’ve got a guy for that.”
Whether paying a one-time contractor for a fix or hiring an on-staff specialist, you get a narrow range of expertise. Contractors rarely have an in-depth understanding of your business and how the IT system impacts it. Internal IT overcome this, (for an annual salary) however their skills become limited to the immediate system needs. Likewise relying on other employees to troubleshoot takes them away from what they need to be doing. Employees need to focus on their area of expertise (sales, customer service, admin, accounting…) Putting IT in the care of experts keeps your focus on existing clients, finding new ones and running your business.
Situation #3: It costs too much.”
Many business owners tell us investing in IT “costs too much” because many have been burned by investing in the inappropriate systems and updates for their needs. TEQWORKS not only “fixes” things that need updating or repair, we advise our clients how to invest their budget to get the most bang for their buck and make their systems work harder. We can also clearly demonstrate how costs incurred from system downtime, misallocation of resources and inefficient repairs/updates cost the business far more than a simple proactive maintenance plan.
See our proof of concept and ROI numbers firsthand – contact us today for a free consultation.